Quality Connect is a proudly South African company with over 25 years’ of excellence in contact centre, telecommunications and customer engagement solutions
Mission
To provide our customers with world-class customer communication platforms that exceed consumer expectations in the contact centre.
Vision
Our vision is to become a business solutions partner of choice through our world class solutions offerings which are cost effective, scalable and feature rich.
Strategy
Quality Connect focuses on products and solutions which address defined business needs and add measurable business value.
Making an Impact in the Contact Centre World
Cloud Contact Centre Communication
With cloud communications, traditional office based contact centres can take on new locations, grow and contact workforces as your business demands it.
Communicate thoughtful, personalised solutions
Assist agents with well thought out and intelligent feedback directly impacting the problem at hand.
Use automation to Respond efficiently
Customers expect answers to their problems now. Use technology that provides on-the-fly answers, eliminating the cost of human resources.
Digital Transformation
Application of advanced contact centre capabilities like Omni-Channel, human to machine or machine to machine communication via IoT is key for competitive businesses.
Delightful customer experiences
Don’t just provice answers. Delightful proactive experiences remove customer frustration and improves brand loyalty.
Tailor the experience to the customer
No two customers are alike. Each customer has their unique needs. Adapt your communication to align with each customer to build rapport.
Solve for the customer, not your convenience
Satisfy customers long-term needs to make a difference. Go above and beyond on every interation instead of just providing a short-term solution.
Help customers across different service mediums
Adapting to a persons channel of choice is crucial to providing an Omni-Channel experience.
Next Generation Experience Centres
Our Success Lies in our Stats
Completed Projects
Agents Using Our Technology
Number Of Utilised Ports
Countries We Operate In
Our Partners
Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.
Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..
CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate and collaborate with their customers, employees and suppliers.
They own and manage their own network infrastructure, which enables them to provide efficient, speedy service and support that their customers can count on 24/7.
FrontStage brings the flexibility of a single point of control for all the communication channels of your Omni-Channel communication strategy. With just the one platform you can replace your existing heterogeneous environment of single-purpose applications. FrontStage can be connected to all key enterprise information systems; the platform will merge smoothly with your business processes and procedures.
We are shaping today the audio world of tomorrow – that is the ambition that we and our company live by from day to day. This vision statement describes what we are hoping to achieve together. The foundation for this is our history, our culture of innovation and our passion for excellence.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector.
Our mission is to deliver virtual and in-person digital communications experiences for employee collaboration and the contact center. The ability to connect with people and customers anywhere, anytime and from any device.