Quality Connect Stories
Guide to Contact Centre Reporting
A Quick Guide to Contact Centre Reporting With thousands of calls coming in and going out of a contact centre, determining how your agents are performing can be complex and challenging. Managing a contact centre has never been easy, and the constantly changing...
Maestro by Quality Connect
A Cloud-based Contact Centre Software to Assist Your Customers and Agents Alike Quality Connect’s Maestro platform is a contact centre suite that helps you manage Omni-Channel interactions with your customers. Whether these interactions are inbound or outbound,...
Introducing Quality Connect
Quality Connect is a South African-based digital technology provider specialising in contact centre, telecommunications, and customer engagement solutions. Our solutions support over 9000 seats across nine countries. Introducing the Maestro Contact Centre In this...